Refund policy

30-day returns

You can return the camera for any reason within 30 days of delivery. No restocking fee.

Conditions

  • The kit comes back complete: camera, Enduro battery, curved adhesive mount, mounting buckle with thumb screw, USB-C cable, and the box it shipped in. A missing item is deducted at our replacement cost.
  • The camera is in the condition it was delivered in. Damage that occurred after delivery (cracks, water damage, deep scratches) is not accepted as a return; it may still be a warranty matter.
  • Returns must be requested by email before shipping anything back. Packages sent without a return authorization may be delayed or refused.

How to return

  1. Email support@lenscellar.com with your order number and the reason (optional, but it helps us).
  2. We send a prepaid return label within one business day. Return shipping is free for defective or not-as-described items; for change-of-mind returns the label cost (typically $8–12) is deducted from the refund.
  3. Pack the kit in its box with the padding and drop it off with the carrier within 7 days of receiving the label.

Refunds

We inspect the return within 3 business days of receiving it and refund the full purchase price (less any deductions above) to the original payment method. Banks usually post the refund within 5–10 business days after that. Discounts applied at purchase are not refunded as cash.

Exchanges

If the camera arrives faulty or not as described, we replace it with an equivalent unit in the same condition grade, or refund you, whichever you prefer.

After 30 days

The return window closes, and the camera is covered by the one-year warranty for faults.

Contact

Lens Cellar
660 White Plains Road, Tarrytown, NY 10591
support@lenscellar.com
+1 (914) 504-4389
Monday to Friday, 9:00 am to 5:00 pm Eastern