Shipping policy

Where we ship

To street addresses in the 48 contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, US territories, PO boxes, APO/FPO addresses, freight forwarders or outside the United States. Orders to those addresses are cancelled and refunded in full.

Cost

Shipping is free on every order. There are no handling fees.

Timing

• Orders placed before 12:00 pm Eastern on a business day leave within 1–2 business days.
• Delivery takes 7–10 business days from dispatch, tracked. Business days are Monday to Friday, excluding US federal holidays.
• Sales tax, if applicable, is shown at checkout.

Tracking

A tracking number is emailed when the package leaves. If tracking has not moved for 5 business days, email us and we will open a trace with the carrier. If the carrier confirms the package is lost, we send a replacement or refund you in full — your choice.

Address changes and cancellations

Email us as soon as possible with your order number. We can change the address or cancel the order until it has been handed to the carrier. After that, the order falls under the refund policy.

Damaged on arrival

Photograph the box and the camera before discarding anything and email us within 48 hours of delivery. We arrange a replacement or refund at no cost to you.

Contact

Lens Cellar
660 White Plains Road, Tarrytown, NY 10591
support@lenscellar.com
+1 (914) 504-4389
Monday to Friday, 9:00 am to 5:00 pm Eastern